The Huckleberry Feedback Company
Effective Date: March 31, 2026
Key Points
These Terms of Service (“Terms”) are a legal agreement between you and The Huckleberry Feedback Company, a Delaware corporation (“Huckleberry,” “we,” “us,” or “our”). They govern your access to and use of the Huckleberry platform, including our website, applications, AI coaching services, 360 feedback tools, and related features (collectively, the “Service”).
By creating an account, accessing, or using the Service, you agree to be bound by these Terms, our Privacy Policy, and, if you are on a Team or Enterprise plan, our Data Processing Agreement (incorporated by reference). If you do not agree, do not use the Service.
If you are accepting these Terms on behalf of an organization (“Customer”), you represent that you have the authority to bind that organization, and “you” refers to both you individually and the Customer.
You must be at least 16 years old to use the Service. By using Huckleberry, you represent that you meet this requirement. If we learn that a user is under 16, we will promptly terminate their account and delete their data.
You must provide accurate, current information when creating your account. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Notify us immediately at support@gethuckleberry.com if you suspect unauthorized access.
You may not share your account or allow others to access the Service through your credentials.
Huckleberry provides AI-powered executive coaching through voice conversations, 360 feedback collection and synthesis, coaching profile development, and related professional development tools. The Service uses artificial intelligence to generate coaching insights, session summaries, and feedback analysis.
Huckleberry is not a substitute for professional therapy, counseling, legal advice, medical advice, or financial advice. The Service provides educational and developmental coaching content generated by artificial intelligence. Specifically:
You are solely responsible for any decisions or actions you take based on coaching interactions. Huckleberry makes no guarantees about the outcomes of following any suggestion, recommendation, or guidance provided through the Service.
We strive to provide reliable access to the Service but do not guarantee uninterrupted availability. We may perform maintenance, updates, or modifications that temporarily affect access. We will make reasonable efforts to provide advance notice of planned downtime.
We offer the following subscription tiers:
We reserve the right to modify pricing with at least 30 days’ notice. Price changes take effect at the start of your next billing cycle.
Paid subscriptions are billed in advance on a monthly or annual basis through our payment processor, Stripe. By subscribing, you authorize recurring charges to your payment method. You are responsible for keeping your payment information current.
You may cancel your subscription at any time through your account settings. Upon cancellation:
We do not provide refunds for partial billing periods. If you believe you are entitled to a refund due to a service defect, contact support@gethuckleberry.com within 30 days of the charge.
When you join a Company Plan from an Individual or Free plan:
When you leave a Company Plan (whether through departure from the organization, plan termination by the Customer, or voluntary transition):
The permanent deletion of Company Plan coaching conversations protects both you and your employer. Coaching sessions during your Company Plan tenure may reference confidential company information, team dynamics, and organizational matters. Purging this content ensures that sensitive company context does not persist outside the employment relationship, while your personal development data (Coaching Profile and feedback) remains yours.
Your Coaching Profile and 360 Feedback received belong to you — not to any employer, and not to Huckleberry. This data:
Your Coaching Content — the substance of your coaching conversations — is private to you. Specifically:
For full details on how we handle your data, see our Privacy Policy.
On a Company Plan, your employer may provision data including team member profiles, organizational structure, company documents, and integrations with HR systems. This data is owned by the Customer and is:
When a user departs a Company Plan:
360 Feedback collected through Huckleberry is attributed to the person who provided it. We do not offer anonymous feedback. This design decision supports accountability and actionability.
Feedback you receive belongs to you and is part of your Portable Data. Feedback you give is associated with the recipient’s profile.
If you have given feedback about a colleague, you may request that your attributed feedback be removed. See our Privacy Policy for details on how to exercise this right. Note that synthesized insights derived from multiple feedback sources may persist in anonymized or aggregated form even after your raw feedback is removed.
You agree not to:
We may suspend or terminate your access for violations of this section.
Huckleberry and its licensors own all rights in the Service, including the software, AI models, algorithms, designs, trademarks, and documentation. These Terms do not grant you any ownership rights in the Service.
You retain ownership of the content you create, upload, or provide through the Service, including your Coaching Profile, 360 Feedback, and uploaded documents. You grant Huckleberry a limited, non-exclusive, worldwide license to process, store, and transmit your content solely for the purpose of providing and improving the Service.
We may use aggregated, de-identified data derived from the use of the Service for analytics, research, and service improvement. This data cannot identify any individual user and does not include any Coaching Content.
The Service integrates with and relies on third-party providers for voice AI processing, text analysis, professional profile enrichment, infrastructure hosting, and payment processing. These providers process data under contract with Huckleberry and, where applicable, do not retain your content after processing. Your use of the Service constitutes acknowledgment of these integrations.
Your use of Stripe for payments is subject to Stripe’s terms and privacy policy.
For details on our third-party providers, see our Privacy Policy and, for Team and Enterprise customers, Annex C of our Data Processing Agreement.
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, HUCKLEBERRY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
WITHOUT LIMITING THE FOREGOING:
TO THE MAXIMUM EXTENT PERMITTED BY LAW, HUCKLEBERRY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY.
HUCKLEBERRY’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL FEES PAID BY YOU TO HUCKLEBERRY IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).
The limitations in this section apply to all claims, whether based on warranty, contract, tort, statute, or any other legal theory, even if Huckleberry has been advised of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of these limitations may not apply to you.
You agree to indemnify, defend, and hold harmless Huckleberry and its officers, directors, employees, and agents from any claims, losses, damages, liabilities, and expenses (including reasonable attorneys’ fees) arising from: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any third-party rights; or (d) any decisions or actions you take based on coaching interactions, recommendations, or content provided through the Service.
If you are a Customer subscribing on behalf of your organization, you additionally agree to indemnify and hold harmless Huckleberry from any claims by your employees or users arising from: (a) their use of the Service under your Company Plan; or (b) decisions or actions taken by your employees based on coaching interactions provided through the Service.
Huckleberry agrees to indemnify, defend, and hold harmless the Customer and its officers, directors, employees, and agents from any third-party claims alleging that the Service, as provided by Huckleberry, infringes such third party’s intellectual property rights, provided that Customer promptly notifies Huckleberry of such claims and cooperates in the defense.
Both Huckleberry and the Customer (if on a Company Plan) are indemnified from any loss, damage, or liability resulting from a user following advice, suggestions, or recommendations provided during coaching sessions. Users expressly acknowledge that:
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.
Before initiating formal proceedings, you and Huckleberry agree to attempt to resolve any dispute informally. The complaining party must send a written description of the dispute to the other party. For claims against Huckleberry, send your notice to support@gethuckleberry.com. Both parties agree to negotiate in good faith for at least sixty (60) days from the date the notice is received.
If informal resolution is unsuccessful, any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved by binding arbitration administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules. The arbitration will be conducted by a single arbitrator.
YOU AND HUCKLEBERRY AGREE THAT DISPUTES WILL BE RESOLVED ON AN INDIVIDUAL BASIS ONLY. You waive any right to participate in a class action, class arbitration, or any other representative proceeding, whether as a named plaintiff, class member, or in any other capacity. The arbitrator may not consolidate proceedings or preside over any form of representative or class proceeding.
Notwithstanding the above, either party may bring qualifying claims in small claims court in the appropriate jurisdiction.
You may opt out of the arbitration and class action waiver provisions by sending written notice to support@gethuckleberry.com within thirty (30) days of first accepting these Terms. Your notice must include your name, account email, and a clear statement that you wish to opt out. Opting out does not affect any other provision of these Terms.
Nothing in this section prevents either party from seeking injunctive or equitable relief in any court of competent jurisdiction to protect its intellectual property rights or confidential information.
You may close your account at any time through your account settings or by contacting support@gethuckleberry.com. Upon closing your account:
We may suspend or terminate your account if: (a) you violate these Terms; (b) your use poses a security risk to the Service or other users; (c) we are required to do so by law; or (d) your account has been inactive for more than 12 months on the Free plan.
We will make reasonable efforts to provide notice before termination, except where immediate action is necessary to protect the Service or comply with law.
A Customer may terminate its Company Plan by providing notice through the admin dashboard or by contacting support@gethuckleberry.com. Upon termination:
Sections that by their nature should survive termination will survive, including Sections 8 (Data Ownership), 11 (Intellectual Property), 13 (Disclaimers), 14 (Limitation of Liability), 15 (Indemnification), 16 (Dispute Resolution), and 18 (General Provisions).
These Terms are governed by the laws of the State of Delaware, without regard to its conflict of laws provisions.
We may update these Terms from time to time. We will notify you of material changes by email at least 30 days before they take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not agree with the changes, you must stop using the Service and close your account.
If any provision of these Terms is found to be unenforceable, the remaining provisions remain in full force and effect. The unenforceable provision will be modified to the minimum extent necessary to make it enforceable.
These Terms, together with the Privacy Policy and (where applicable) the Data Processing Agreement, constitute the entire agreement between you and Huckleberry regarding the Service and supersede all prior agreements and understandings.
Our failure to enforce any provision of these Terms is not a waiver of that provision or any other provision.
You may not assign or transfer these Terms or any rights under them without our written consent. Huckleberry may assign these Terms in connection with a merger, acquisition, reorganization, or sale of substantially all of its assets, provided the assignee agrees to honor these Terms.
Huckleberry shall not be liable for any failure or delay in performing its obligations due to circumstances beyond its reasonable control, including natural disasters, acts of government, pandemics, war, terrorism, labor disputes, power failures, internet disruptions, or failures of third-party services.
Notices to you will be sent to the email address associated with your account. Notices to Huckleberry should be sent to support@gethuckleberry.com. Notices are deemed received when sent by email (at the time of delivery).
If you have questions about these Terms, contact us at:
The Huckleberry Feedback Company
Email: support@gethuckleberry.com
These Terms of Service were last updated on March 31, 2026.
